The talk explored some of the barriers that people with visual impairments can experience in hospitality settings, reinforcing the importance of creating spaces that are welcoming and accessible to all.
Patterned carpets, while visually striking, can make navigation more difficult. Wet rooms with poor drainage can create uncertainty and potential safety concerns, while something as simple as identifying an entrance door can become challenging if sufficient thought hasn't been given to contrast and wayfinding.
These examples served as a reminder that design choices that look great on paper don't always translate into a positive user experience.
The conversation also explored accessibility for people with hearing loss, highlighting some of the challenges they can face and the importance of creating more inclusive hospitality environments.
Open-plan restaurants and bars are popular in modern hospitality design, but they can create environments where background noise makes conversation
difficult. While atmosphere is important, there needs to be a balance between creating a vibrant space and ensuring guests can comfortably communicate.
The discussion even touched on table layouts, with round tables often offering a more inclusive experience than square alternatives by making it easier for everyone to engage in conversation.
One of the strongest themes to emerge from the panel was the need for greater flexibility. Too often, hospitality venues offer a limited number of designated accessible rooms alongside standard accommodation. However, accessibility needs vary significantly from person to person, and not everyone requires a fully adapted room.
Instead, the panel discussed the value of providing more choice, whether that's through adaptable features, customer-requested additions or what were described as "comfort rooms" that offer enhanced accessibility without being classified as fully accessible spaces.
Perhaps the key takeaway from the discussion was that accessible design benefits everyone. When designers think beyond aesthetics and consider how people move through, interact with and experience a space, the result is often a more intuitive, welcoming and enjoyable environment for all guests.
As the hospitality sector continues to evolve, accessibility should be viewed not as a specialist consideration, but as an integral part of good design.
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