Internal Account Manager

About Us:

Fitzroy of London is a leader in supplying exquisite and inclusive bathroom and washroom products. Our brand is synonymous with quality, innovation, and style, and we are proud to be at the forefront of accessible luxury design. As part of our ongoing growth, we are excited to announce a new opportunity for an Internal Account Executive to join our expanding team. 

Purpose of the Role:

Telephone based Account Management and Business Development role. Building ongoing relationships with Trade Customers to encourage business growth using telephone based prospecting, educating and selling according to allocated branches and/or campaigns. Driving sales growth to regular and consistent touch points with necessary contacts in the trade to drive over the counter sales. Work with the National Trade Manager with regards to marketing in executing tele-sales activity in tandem with marketing communications. Identity project leads and facilitate hand over to Trade BDM if required to drive growth. Responsibilities includes creating proposals and quotations, identifying opportunities and servicing accounts in order to further the business within the trade sector and maintain existing customer base.

Performance Objectives

1. Drive growth of new and existing trade accounts through proactive prospecting and account management
2. Manage set up and onboarding of new trade accounts
3. Ensure telephone is answered promptly
4. Awareness of opportunities for growth which can be handled by themselves or fed back to marketing
5. Prepare proposals/ quotes and other action from tele-sales with trade/Trade BDM

Key Attributes For Success In This Role

1. Passion for cause
2. Respect for investor board values
3. Attention to detail
4. Hunger to learn market and product information
5. Thorough understanding of regulation
6. Drive for business growth
7. Adaptability & able to work well with change
8. Ability to work under pressure
9. Ability to use your own initiative

Strategic Responsibilities

• Work with line manager to give input on annual strategic plan
• Participate in developing value proposition for accounts you are responsible for

Tactical Responsibilities

• Internal account management of circa 1200 branches
• Prospect calls to non-spending branches and prospects
• Account management calls to branches according to call-cycle
• Prepare proposals and or quotations for accounts you are responsible for
• Work with National Trade Manager regarding marketing to ensure leads are developed
• Send product information as required
• Hand over meeting requests to the BDM
• Ensure incoming enquiries are dealt with in a timely manner
• Monitor account spend for accounts you look after in conjunction with sales target tracking
• Assist with driving technology improvement to make department more efficient including CRM etc
• Ensure all customer contact details are correct in ERP system
• Provide data and reports for National Trade Manager in a timely manner.
• Assist with telephone answering as required
• Account management of accounts you look after including dealing with queries, quotes, issues and escalated complaints

Why Join Us?

• Impact: Be part of a growing brand that’s setting new standards in inclusive luxury design.
• Development: Enjoy opportunities for career growth and professional development within a supportive team environment.
• Culture: Join a company that values creativity, collaboration, and a commitment to excellence.

Location:

• Office Based - Billingham

Job Type:

• Full Time
• Monday to Friday

Pay:

• £30,000 per year
• Bonus Scheme

Benefits:

• Company Pension
• On-Site Parking