Got a Question in Mind?

Browse our frequently asked questions for information on the new taps, showers and water controls range. If your question isn’t answered here, feel free to get in touch with our expert team.

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General Water Control Products

What types of water control products are available?
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We offer a wide range of taps and shower control products, including deck-mounted and wall-mounted taps, touch-free infrared sensor taps, exposed and concealed shower controls, hand showers, and shower heads.

What are the benefits of the new water control range?
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Benefits include easy installation, compatibility with various basin types, space-saving designs, improved hygiene, and modern aesthetics.

How do I choose between deck-mounted and wall-mounted taps?
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Deck-mounted taps are installed on the basin or countertop, while wall-mounted taps are installed on the wall above the basin. The choice depends on your design preference, space constraints, and plumbing layout. 

Are your products compatible with both residential and commercial installations?
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Yes, our water control products are designed for use in a wide range of environments, including homes, offices, hotels, healthcare facilities, and public restrooms.

What is the warranty on these products?
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2 Years

What is the returns policy?
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Gosfield items are made to order so are non-returnable/refundable and cannot be cancelled or amended once the order is placed. 

Shower Control Products

What is the difference between concealed and exposed shower valves?
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Concealed valves are hidden behind the wall for a clean, minimalist look, while exposed valves are mounted on the surface, making installation and maintenance easier. 

Can I use a hand shower and a fixed shower head with the same control valve?
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Yes, many of our shower control systems offer diverter functions to switch between multiple outlets, such as a hand shower and overhead shower.

Do you offer thermostatic shower controls?
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Yes, we provide thermostatic valves that maintain a consistent water temperature, enhancing safety and comfort during showers.

Are your shower heads compatible with low-pressure water systems?
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Some models are specifically designed for low-pressure systems. Please check the product specifications or consult our technical team.

Infrared Sensor Taps

How do infrared sensor taps work?
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These taps use motion detection to activate water flow, offering hygienic, touch-free operation and water conservation benefits.

Do infrared sensor taps require electrical connections?
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Yes, our infrared taps require a mains power connection.

Are sensor taps suitable for public washrooms?
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Absolutely. Sensor taps are ideal for high-traffic areas due to their durability, hygiene benefits, and reduced water usage.

Installation & Maintenance

Can I install these products myself or do I need a professional plumber?
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We recommend professional installation to ensure proper fitting, sealing, and compliance with local plumbing regulations.

Are installation guides and manuals provided?
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Yes, all products come with detailed installation instructions, and we offer technical support if you need assistance.  Guides are also available to download from the product pages on our website.

What maintenance is required for sensor and thermostatic products?
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Regular cleaning of filters and sensors, checking for limescale buildup, and inspecting seals are recommended. Annual servicing ensures optimal performance.

How do I know which TMV valve I need?
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This depends on the product selected, please consult our Sales team for more information.  

What should I do if my tap or shower control stops working?
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Please contact our support team. Many issues can be resolved without needing a replacement.

Specification & Customisation

Can I customise the finish or style of your water control products?
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Yes, we offer a variety of finishes (chrome, brushed nickel, matte black, etc.) and styles to match your design requirements.

What finishes are available?
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We offer a range of finishes. Please refer to the individual product pages on our website and data sheets for further details.   

Where can I find product documentation?
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Data sheets, MKT drawings (PDFs/AutoCAD dwgs), LND line drawings (as PNGs), and renders (all products in available finishes as large format PNG images) are available on the product pages of our website.  

3D SAT files are also available on request. 

 

Are BIM files available?
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Revit Family files (BIM) are available upon request. 

What technical information is needed to specify a product?
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Flow rate, water pressure, installation type (wall/deck/concealed/exposed), and power supply requirements for sensor models.

Are your products WRAS approved or compliant with local water regulations?
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Yes, all products are WRAS approved and designed to meet or exceed relevant industry standards.  Products that receive WRAS Regulation 4 approval can be legally installed in UK buildings and are recognised as safe and compliant by water suppliers.  

Are these products Doc M compliant?
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The products feature specially extended length ‘bar-style’ operating handles on the manual products. IR products are a common solution to aid with dexterity issues.  

Certain products could be used to complete a Doc M space, however selection and placement of the products should be considered. Selected products will need an additional inline TMV3 valve to ensure compliance on maximum temperature

Do I need to order the tap and shower internals separately?
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Yes, you will need to, our Sales team will help select the corresponding products that go together.  

Didn’t find what you were looking for?

Our expert customer services team is always on hand to assist you. Get in touch with us by clicking below, and we’ll be happy to help.