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Browse our frequently asked questions for information on the new Portland accessories. If your question isn’t answered here, feel free to get in touch with our expert team.

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Product Overview

What are Portland Accessories?
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Portland Accessories are a new range of concealed bathroom accessories designed to complement the existing Portland Collection. They feature timeless, classical design with modern functionality, crafted from solid brass and finished in the UK.

What are the new products are included in the range?
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  • Single Robe Hook  
  • Vertical Toilet Roll Holder  
  • Horizontal Toilet Roll Holder  
  • Towel Rail (450mm)  
  • Toilet Brush & Holder  
  • Single Soap Dispenser  
  • Double Soap Dispenser  
  • Colostomy Bag Shelf 

 

What finishes are available?
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All Portland Accessories are available in the full range of Signature brass finishes, including polished and satin options. See here for Portland finishes https://fitzroyoflondon.com/signature/portland-collection 

Are these suitable for wet environments?
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Yes. All accessories are made from high-quality brass and engineered for use in wet environments, including hospitality and residential bathrooms. 

Are these products customisable?
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While the finishes are customisable, the product dimensions and forms are fixed to ensure consistency with the Portland design language.

Installation & Maintenance

Are fixings included?
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Yes. All accessories are supplied with wall fixings, including screws and universal rawl plugs.

What type of mounting system is used?
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The accessories use a concealed wall plate system, with a secure grub screw and assistive centre marker for accurate installation.

Can these be installed in tiled or plasterboard walls?
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Yes, but appropriate fixings should be used depending on the wall substrate. The supplied fixings are suitable for standard solid walls.

Are installation guides available?
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Yes. Installation, Operation & Maintenance (IOM) manuals are available as downloads on the individual product pages.

Where can I find technical documentation?
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Data sheets, technical drawings, renders, and STEP files are available on request or via the product pages on the website. BIM files (Revit) are available upon request.

What is the warranty on these products?
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5 Years

Ordering & Delivery

What is the returns policy?
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Portland items are made to order so are non-returnable/refundable and cannot be cancelled or amended once the order is placed. 

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